1. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, company name, and job title
- Account Information: Username, password, and account preferences
- Professional Information: Organization details, infrastructure portfolio information, and technical requirements
- Communication Data: Messages, support requests, and feedback you provide to us
Technical Information
We automatically collect certain technical information when you use our services:
- Usage Data: How you interact with our platform, features used, and time spent
- Device Information: IP address, browser type, operating system, and device identifiers
- Performance Data: System performance metrics, error logs, and diagnostic information
- Infrastructure Data: Bridge inspection data, analysis results, and monitoring information you upload
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our AI infrastructure monitoring services
- Analysis and Reporting: To perform bridge inspections, generate reports, and provide insights
- Account Management: To create and manage your account, authenticate users, and provide customer support
- Communication: To send service updates, security alerts, and respond to your inquiries
- Compliance: To meet regulatory requirements and industry standards for infrastructure monitoring
- Improvement: To analyze usage patterns and improve our AI algorithms and platform features
- Legal Requirements: To comply with applicable laws, regulations, and legal processes
3. Data Sharing and Disclosure
We Do Not Sell Your Data
Guard AI does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing
We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who help us operate our platform (cloud hosting, analytics, support)
- Legal Compliance: When required by law, regulation, or legal process
- Safety and Security: To protect the rights, property, or safety of Guard AI, our users, or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with advance notice)
- Consent: With your explicit consent for specific purposes
4. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication mechanisms for our systems
- Regular Audits: Regular security assessments and penetration testing
- Secure Infrastructure: Enterprise-grade cloud infrastructure with 24/7 monitoring
- Employee Training: Regular security training for all personnel handling data
- Incident Response: Comprehensive incident response procedures and breach notification protocols
5. Data Retention
We retain your information for different periods depending on the type of data:
- Account Information: Retained while your account is active and for 3 years after deactivation
- Infrastructure Data: Retained according to your subscription plan and regulatory requirements
- Usage Data: Aggregated usage data may be retained indefinitely for service improvement
- Legal Requirements: Some data may be retained longer to comply with legal obligations
You may request deletion of your data at any time, subject to legal and contractual obligations.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
7. International Data Transfers
Guard AI operates globally and may transfer your information to countries other than your country of residence. We ensure adequate protection through:
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions by the European Commission
- Other legally approved transfer mechanisms
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized experiences
- Ensure security and prevent fraud
You can control cookies through your browser settings, though this may affect platform functionality.
9. Children's Privacy
Guard AI is designed for professional use by government agencies and infrastructure organizations. Our services are not intended for children under 16, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:
- Notify you of material changes via email or platform notification
- Post the updated policy on our website with a new "Last Updated" date
- Provide a summary of key changes when significant updates occur
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.